Shipping policy

Thank you for shopping coZco! 💙 Every order is packed with love by our small team. Here's what to expect.

In-stock orders

Items in our In Stock Now collection usually ship within 1–2 business days.

Presale orders

  • Each presale's estimated ship date is in the product name (e.g. "PRESALE – SHIPS APPROX 10/21").
  • Dates are estimates. Production and shipping delays can happen, and we'll keep you posted by email and in our VIP Facebook group. If you haven't heard from us, please feel free to reach out anytime.
  • Presale items are final sale, unless they run past their original estimated ship date (see below).

Ordering in-stock and presale items together?

Your whole order ships together once every item is ready.

US shipping

  • Shipped with USPS.
  • Shipping cost is calculated at checkout.

International shipping

  • Yes, we ship internationally! Available countries are shown at checkout.
  • Shipping cost is calculated at checkout.
  • Customs duties, taxes and import fees are the customer's responsibility. Your carrier or local customs office may collect them on delivery.

Tracking

You'll get a tracking number by email when your order ships.

Lost, stolen, or "delivered" but not there

We know how frustrating this is, and we're here to help!

  • First, check around your home, with neighbors, and at your local post office.
  • Still missing? Email support@cozco.shop with your order number, and we'll help you file a missing package report with USPS.
  • Once a package is in USPS's hands, any claim goes through USPS. coZco can't replace or refund packages that are lost, stolen or marked delivered. We don't offer shipping protection.

Damaged, defective, or wrong items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email support@cozco.shop within 3 days of delivery with photos, and we'll make it right. If a replacement isn't available, we'll issue store credit.

Wrong address / returned to sender

Please double-check your address at checkout. If your order comes back to us as undeliverable, please reach out within 5 business days. We can reship it, and you'll cover the new shipping cost. If we don't hear from you within 5 business days, we'll refund your order minus the original shipping.

Preorder, presale & ready to ship

Preorders open first. Presale opens about halfway through production, and ready-to-ship items are in hand.

  • Preorder: you can swap to a different size one time before your order ships. Just message us.
  • Presale and in-stock: final sale, but we always try to work with you, so please reach out if you need help.
  • Running late? If your preorder or presale item hasn't shipped by its original estimated ship date, you can cancel or swap sizes. Just message us.

All sales final

Except for late items (see above), presale, in-stock, blankets, custom blankets, towels, custom towels and gift cards are final sale. See our Refund Policy.

Questions?

Email support@cozco.shop or message us through the chat on our website. We reply within 24 business hours. Our business hours are Monday–Friday, 9am–6pm ET. We may reply outside those hours, but please don't count on it.