Refund policy

All sales are final. Once an order is placed, we can't cancel it, with one exception: late preorder or presale items (see below).

Preorder items

You can swap sizes one time before your order ships, if available. Just message us through the chat on our website.

Presale and ready-to-ship items

These are final sale. We can't swap sizes or cancel orders.

If your preorder or presale item is running late

If it hasn't shipped by its original estimated ship date, you can cancel or swap sizes (swaps are subject to availability). Just message us through the chat.

Final sale items

Presale, ready-to-ship, blankets, custom blankets, towels, custom towels and gift cards.

Damages and issues

Please check your order when it arrives. If an item is defective, damaged, or the wrong item, contact us right away so we can make it right. You have 3 days from the delivery date to let us know. Email support@cozco.shop with photos of the problem. If we can't replace the item, we'll give you store credit.

Questions about returns? Email us anytime at support@cozco.shop.